TL;DR

Account Manager (EdTech): Manage and grow a portfolio of accounts for H5P Group, focusing on renewals, upgrades, and customer retention. With an accent on building strong client relationships and driving revenue growth. Focus on managing high-volume accounts, coaching customers, and collaborating across international teams.

Location: Hybrid role based in Kitchener or Toronto, Canada

Salary: $70,000–$85,000 CAD annually

Company

%hirify_global% is a cloud company modernizing education and building the future of work by providing innovative learning environments and solutions globally.

What you will do

Renew and upgrade contracts across your portfolio to reduce churn and increase revenue.
Develop business relationships with prestigious educational institutions and organizations.
Coach and support customers to create engaging interactive content.
Contribute ideas to improve company processes and product adoption.
Collaborate with international teams across different time zones.
Occasional travel may be required.

Requirements

Location: Must be based in or near Kitchener or Toronto, Canada
4+ years of experience in sales, account management, or customer success.
Strong written and verbal communication skills with fast typing ability.
Ability to build credibility with senior and C-suite executives.
Self-driven, service-minded, and able to manage multiple tasks simultaneously.
Familiarity with CRMs like Copper and Salesforce is a plus.

Nice to have

Experience with EdTech solutions or tech-savvy background.
Experience working in an international environment.
Flexibility to accommodate meetings in different time zones.

Culture & Benefits

Flexible work arrangements and hybrid office locations.
Learning and growth opportunities with tuition reimbursement.
Employee wellbeing programs including mental health services.
Competitive benefits package and retirement planning.
Paid volunteer days and social events.
Dog-friendly offices at multiple locations.