Account Manager (EdTech)

TL;DR

Account Manager (EdTech): Manage and grow a portfolio of accounts for H5P Group, focusing on renewals, upgrades, and customer retention. With an accent on building strong client relationships and driving revenue growth. Focus on managing high-volume accounts, coaching customers, and collaborating across international teams.

Location: Hybrid role based in Kitchener or Toronto, Canada

Salary: $70,000–$85,000 CAD annually

Company

hirify.global is a cloud company modernizing education and building the future of work by providing innovative learning environments and solutions globally.

What you will do

• Renew and upgrade contracts across your portfolio to reduce churn and increase revenue.
• Develop business relationships with prestigious educational institutions and organizations.
• Coach and support customers to create engaging interactive content.
• Contribute ideas to improve company processes and product adoption.
• Collaborate with international teams across different time zones.
• Occasional travel may be required.

Requirements

• Location: Must be based in or near Kitchener or Toronto, Canada
• 4+ years of experience in sales, account management, or customer success.
• Strong written and verbal communication skills with fast typing ability.
• Ability to build credibility with senior and C-suite executives.
• Self-driven, service-minded, and able to manage multiple tasks simultaneously.
• Familiarity with CRMs like Copper and Salesforce is a plus.

Nice to have

• Experience with EdTech solutions or tech-savvy background.
• Experience working in an international environment.
• Flexibility to accommodate meetings in different time zones.

Culture & Benefits

• Flexible work arrangements and hybrid office locations.
• Learning and growth opportunities with tuition reimbursement.
• Employee wellbeing programs including mental health services.
• Competitive benefits package and retirement planning.
• Paid volunteer days and social events.
• Dog-friendly offices at multiple locations.