TL;DR

Account Manager (Hospitality/SaaS): Actively managing a high-value customer portfolio with an accent on building strong relationships and achieving Net Dollar Retention goals. Focus on identifying upsell opportunities, implementing churn reduction strategies, and acting as the voice of the customer for product development.

Location: Remote (NORAM)

Salary: $60,000–$70,000 annual

Company

%hirify_global% is transforming hospitality with an intelligently designed platform that powers properties across 150 countries with a completely remote team.

What you will do

Drive client value realization and adoption by defining, monitoring, and enabling the achievement of key business outcomes.
Serve as the primary strategic partner and trusted advisor for an assigned portfolio, leveraging deep hospitality industry expertise.
Achieve net dollar retention goals through identifying upsell opportunities and implementing proactive churn reduction strategies.
Maintain expert-level knowledge of the %hirify_global% platform, its latest updates, and the competitive landscape.
Collect, document, and champion client feedback, use cases, and emerging requirements to inform future product development.
Conduct structured, value-focused performance review meetings and health check sessions.

Requirements

Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
Ability to translate and synthesize customer details internally to multiple departments (Sales, Support, Product, Marketing, Design).
Proven ability to manage multiple projects at a time while paying strict attention to detail.
Excellent listening, negotiation, and presentation skills.
Self-motivated and able to thrive in a results-driven environment.
Natural relationship builder with integrity, reliability, and maturity.

Culture & Benefits

Remote First, Remote Always work environment.
PTO in accordance with local labor requirements.
Monthly Wellness Fridays for an extra long weekend every month.
Full Paid Parental Leave and home office stipend based on country of residency.
Access to professional development courses in %hirify_global% University.
Diverse global team across 40+ countries, fostering a culture of inclusion.

Account Manager (Hospitality)