Revenue Strategy & Operations Manager

TL;DR

Revenue Strategy & Operations Manager (SaaS/Product Management): Drive growth and operational excellence for customer success teams with an accent on strategic initiatives, AI tool adoption, and performance optimization. Focus on designing scalable playbooks, churn forecasting, and improving service offerings and pricing models.

Location: Remote work possible anywhere in France or based in Paris

Company

hirify.global enables companies to upskill employees through a collaborative LMS platform, serving 1,700 organizations globally with a strong focus on diversity and inclusion.

What you will do

• Partner with customer success leadership to improve net retention and core performance metrics
• Lead strategic cross-team initiatives including AI tool adoption and service offering enhancements
• Translate CS strategy into actionable, scalable plans and playbooks aligned with SaaS best practices
• Manage business and resource allocation decisions including staffing and support models
• Monitor KPIs and provide insights to executive leadership for continuous improvement
• Quarterly business plan adjustments and performance optimization

Requirements

• Location: Must be based in France or able to work remotely within France
• 2-3+ years in top-tier consulting or tech startup environment
• Strong analytical, project management, and communication skills
• Entrepreneurial mindset and ability to work under pressure with adaptability
• English proficiency: B2 level or equivalent

Nice to have

• Experience with AI tools adoption in business operations
• Familiarity with SaaS customer success metrics and strategies

Culture & Benefits

• Competitive compensation package including base salary, variable component, and equity
• Work-from-home stipend, flexible hours, and full remote work within France
• Medical insurance, gym subscription, lunch vouchers, and parental leave
• Active diversity, equity, and inclusion groups with executive support
• Strong focus on corporate social responsibility and inclusive culture

Hiring process

• Phone screen with Talent Acquisition Manager
• Discovery meeting and case study with Revenue Operations and Strategy leadership
• Clarification meeting with operations team members
• Culture fit interview with CEO
• Reference checks and offer