Support Software Engineer - Business Systems (Billing & Invoicing)

TL;DR

Support Software Engineer - Business Systems (Billing & Invoicing): Designing, building, and maintaining critical billing and invoicing systems with an accent on technical support transition and automation. Focus on troubleshooting complex billing discrepancies, debugging data-intensive financial processes, and streamlining systems to prevent issues.

Location: Remote, full-time employment for candidates based in the UK, Ireland, Estonia, the Netherlands, Sweden, or Israel. Open to contractors from Eastern Europe and Portugal.

Company

hirify.global is a global technology company partnering with cloud-driven organizations to leverage cloud for business growth and innovation, offering its proprietary Cloud Intelligence solution.

What you will do

• Improve system observability, enhancing monitoring, logging, and alerting.
• Automate manual processes and reduce operational toil.
• Collaborate with business stakeholders (finance/operations) to understand needs, identify inefficiencies, and lead technical solution development.
• Review code and mentor junior engineers on best practices for code quality.
• Guide efforts to improve codebase health and reduce technical debt.
• Provide technical leadership and mentorship to the team.

Requirements

• 3+ years in a high-level technical support role (e.g., Tier 3, Tier 4, Business Systems Analyst, Production Support) with a strong focus on customer billing, invoicing, or financial systems.
• Proven, advanced troubleshooting skills, including investigating data discrepancies, reading logs for financial jobs, and debugging complex business processes.
• 1+ years of software development experience.
• Solid understanding of programming languages, ideally Go and Python, and eagerness to learn new technologies.
• Experience querying both relational (SQL) and non-relational (NoSQL) databases.
• Excellent communication skills in English, with the ability to articulate complex technical concepts to both technical and non-technical audiences.

Nice to have

• Experience with business systems such as Oracle NetSuite, DealHub, and SalesForce.
• Experience with business processing tools like Workato and Fivetran.
• Experience developing solutions in the Cloud and/or using Cloud services.

Culture & Benefits

• Unlimited Vacation and Flexible Working Options.
• Health Insurance and Parental Leave.
• Employee Stock Option Plan and Home Office Allowance.
• Professional Development Stipend and Peer Recognition Program.
• Global, remote team with a focus on work-life balance and continuous learning.