Software Engineer (Incident Management)

TL;DR

Software Engineer (Incident Management): Building and optimizing backend services for hirify.global's digital operations management platform with an accent on API design, production system ownership, and scalability. Focus on microservices architecture, triaging production issues, and delivering high-quality customer-facing features.

Location: Hybrid in Lisbon, Portugal. hirify.global operates a hybrid work model with offices in 8 major cities globally. Candidates must reside in an eligible location, which vary by role, but employment is not possible in: Australia (Northern Territory, Queensland, South Australia, Tasmania, Western Australia), Canada (Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon), or United States (Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming).

Company

hirify.global, Inc. is a global leader in digital operations management, providing an AI-powered platform for business resilience and operational efficiency.

What you will do

• Build and ship new customer-facing features, collaborating with product, UX, and other engineering teams.
• Work with a wide range of systems, processes, and technologies to solve customer problems.
• Provide code reviews for fellow team members.
• Own and maintain the production systems built, participate in on-call rotation, and steer future direction.
• Triage and address production issues as they arise.

Requirements

• 3+ years of development experience working on customer-facing SaaS applications and web-based systems.
• Proficiency in at least one modern programming language (e.g., Python, Java, TypeScript/JavaScript, Go, or Ruby).
• Experience working in an agile environment with iterative development and fast feedback.
• Experience with modern AI assisted coding environments.
• Solid understanding of web or service development basics (APIs, HTTP, JSON, REST).
• Familiarity with version control (Git, pull requests, code reviews) and a test-first mindset.

Nice to have

• Bachelor’s degree in Computer Science or related field, or equivalent practical experience.
• Public cloud engineering on AWS.

Culture & Benefits

• Hybrid work model with flexible arrangements.
• Competitive salary and comprehensive benefits package.
• Company equity and Employee Stock Purchase Program (ESPP).
• Generous paid vacation time, paid holidays, sick leave, and parental leave.
• Company-wide hack weeks and mental wellness programs.
• Paid volunteer time off (20 hours per year).