Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving adoption, usage, and retention for enterprise customers by leading them through the Customer Engagement Lifecycle and demonstrating ROI. Focus on building strategic relationships, mitigating account risks, and partnering with sales for expansion.

Location: Preferred locations: State College, PA or Chicago, IL. Remote employment is considered in PA, FL, OH, TX, NC, MI, IL, NY, NJ, CT. Must be legally authorized to work in the United States and not require visa sponsorship now or in the future.

Company

hirify.global is a software company providing solutions for enterprise customers.

What you will do

• Act as a trusted advisor for a portfolio of enterprise customers.
• Lead customers through the Customer Engagement Lifecycle (CEL).
• Conduct outcome-focused Business Reviews and build strategic success plans.
• Demonstrate ROI and value realization to drive renewal and expansion.
• Identify and mitigate account risks; build proactive retention strategies.
• Partner closely with Sales on up-sell and cross-sell opportunities.

Requirements

• Bachelor’s degree or equivalent work experience.
• 3+ years in Customer Success, Account Management, or similar role in enterprise SaaS.
• Experience managing high-touch, strategic customers, including executive-level stakeholders.
• Strong presentation, communication, and relationship-building skills.
• Ability to work independently, think strategically, and influence outcomes.
• Willingness to travel to State College, other U.S. hirify.global locations, and customer sites.

Culture & Benefits

• Support world-class enterprise organizations.
• Direct impact on customer value and retention.
• Collaborative culture with strong cross-functional support.
• Opportunity to influence roadmap and customer success strategy.