Client Success Manager

TL;DR

Client Success Manager (SaaS): Managing client portfolios to drive platform adoption and gifting strategy with an accent on consultative relationship building and strategic execution. Focus on meeting adoption targets, advising on gifting solutions, and collaborating cross-functionally to enhance client experience.

Location: Remote - Must be in U.S. Eastern Time Zone

Company

hirify.global is a global SaaS gifting and swag platform enabling B2B companies to create meaningful connections through personalized gifts and branded experiences.

What you will do

• Own a portfolio of clients from onboarding through strategic gifting campaign execution.
• Build consultative relationships with sales, marketing, and HR teams to identify gifting needs and budgets.
• Meet or exceed quarterly platform adoption and client spend targets.
• Advise clients on gifting strategy and platform usage to maximize ROI.
• Train users on platform features to increase adoption.
• Collaborate with Account Managers and internal teams to enhance client experience and identify upsell opportunities.

Requirements

• Must be located in the U.S. Eastern Time Zone.
• 3+ years in Customer Success, Account Management, or Sales with proven goal achievement.
• Experience in subscription-based SaaS in consultative environments.
• Strong communication and influencing skills for strategic client conversations.
• Highly organized with ability to manage multiple priorities and projects.

Culture & Benefits

• Competitive salary, stock options, and 401(k) matching.
• Dental, audio, visual, and life insurance.
• Flexible PTO policy.
• Collaborative and innovative work culture.