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обновлено 21 день назад

Product Support Engineer

Формат работы
onsite
Тип работы
fulltime
Грейд
senior
Английский
b2
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
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TL;DR

Product Support Engineer: Managing and resolving customer issues in cloud network security with an accent on troubleshooting, networking protocols, and customer advocacy. Focus on diagnosing complex technical problems, collaborating with R&D, and maintaining strong customer relationships.

What you will do

  • Own and manage customer issues through resolution.
  • Research, diagnose, and troubleshoot technical problems.
  • Collaborate with R&D and Product Management on issue resolution.
  • Understand customer business needs and align with solutions.
  • Maintain ongoing communication and nurture customer relationships.
  • Track customer status and identify growth opportunities.

Requirements

  • Experienced Support Engineer (tier 3-4) or Technical Account Manager from web/network/security companies
  • Strong technical skills in Networking, Routing, TCP/IP, Firewalls, and Packet Analysis
  • Experience with Cloud and SaaS technology providers
  • Familiarity with VPNs, IPSec, and security protocols.
  • Excellent communication skills and customer focus.
  • Ability to work in a dynamic, fast-paced, and global team environment.

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