Customer Success Manager, Enterprise (SaaS)

TL;DR

Customer Success Manager, Enterprise (SaaS): Actively managing and developing a portfolio of Enterprise trade service companies with an accent on maximizing software value and driving customer retention. Focus on building senior-level relationships, solving complex business problems with strategic solutions, and identifying up-selling/cross-selling opportunities.

Location: Onsite in Chicago, IL, with <15% nationwide travel required. Candidates must be based in the United States.

Salary: $85,700–$114,600 USD (base salary for candidates in the United States, plus annual bonus and equity).

Company

hirify.global is a product company providing software solutions for the trade service industry in North America.

What you will do

• Develop and manage a portfolio of approximately 35 Enterprise customer accounts with complex needs.
• Gather intelligence on product usage and coach customers on best practices.
• Build and maintain senior-level relationships to create a premium customer experience.
• Solve complex problems with out-of-the-box solutions to strategically increase product value.
• Analyze user engagement data, identify actionable insights, and report KPIs.
• Organize hirify.global customers into appropriate segments for up-selling and cross-selling opportunities.

Requirements

• 4+ years of combined account and/or project management experience in a customer-facing role.
• Proven ability to multi-task and manage multiple projects with strong attention to detail.
• Self-starter who thrives in an entrepreneurial, fast-paced environment.
• Demonstrated ability for and interest in project management and analyzing data sets.
• Adaptable team player with strong communication and organizational skills.
• Willingness to travel nationwide up to 15%.

Culture & Benefits

• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program, leadership training, and peer-nominated awards.
• Company-paid medical, dental, and vision benefits (with 100% employer paid options for employees).
• FSA, HSA, and 401k match.
• Parental leave, up to $20k in fertility services, surrogacy, and adoption reimbursement.
• Pet insurance, legal advisory services, and financial planning tools.