Manager, Technical Account Management

TL;DR

Manager, Technical Account Management: Leading a team to deliver world-class business and technical account management to hirify.global’s clients with an accent on driving customer satisfaction, retention, and successful product adoption. Focus on coaching, developing, and managing the team, ensuring day-to-day execution, operational excellence, and continuous improvement to achieve customer outcomes.

Location: Hybrid in Sydney, Australia. This position may require travelling as needed.

Company

hirify.global Ltd. (NASDAQ: hirify.global) is an innovation powerhouse that excels in AI, cloud and digital, providing software products to 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Lead and manage a regional or functional team of Technical Account Managers to deliver exceptional service and support to customers.
• Collaborate closely with Professional Services, Technical Support, and other customer-facing teams to ensure customer satisfaction and successful solution delivery.
• Partner with senior Customer Success leadership to execute retention and renewal strategies.
• Work with Sales to identify expansion opportunities and support product adoption within the existing customer base.
• Monitor customer health, drive proactive engagement, and ensure timely resolution of customer issues or escalations.
• Support the onboarding, enablement, and professional growth of team members through coaching, feedback, and regular one-on-one meetings.

Requirements

• Bachelor’s Degree preferred or equivalent work experience required.
• 8+ years of professional experience in customer service, contact center, and/or B2B technology environments.
• 3+ years of people management experience, including coaching and developing high-performing teams.
• Strong communication and presentation skills with the ability to influence both internal and external stakeholders.
• Analytical and results-oriented, with a strong focus on team collaboration and customer outcomes.
• Service-oriented mindset with a proactive and professional demeanor.

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• Experience supporting financial objectives by managing team expenses and ensuring proper billing practices.
• Experience reviewing and validating account credits and adjustments.
• Contributing to forecasting and planning discussions within the Customer Success organization.
• Experience leading remote or distributed teams.

Culture & Benefits

• Ambitious, game-changing, and plays to win.
• Sets the highest standards and executes beyond them.
• Proud to be an equal opportunity employer.
• Offers an ultimate career opportunity.
• Operates with over 8,500 employees across 30+ countries.