TL;DR

Customer Service Engineer: Providing world-class technical and customer support for %hirify_global% solutions, focusing on building long-term client relationships and ensuring solution value. Focus on troubleshooting complex technical issues, maximizing client success, and coordinating internal teams for collaborative solutions.

Location: Hybrid in Manila, Philippines (2 days in office, 3 days remote)

Company

%hirify_global% Ltd. is a global corporation providing software products used by over 25,000 businesses for customer experiences, financial crime prevention, and public safety, excelling in AI, cloud, and digital solutions.

What you will do

Partner strategically with clients to maximize %hirify_global% solutions and align with business objectives.
Provide comprehensive technical and customer service, proactively addressing concerns and resolving issues efficiently.
Build strong, trusted relationships through regular communication and proactive support.
Collaborate effectively across internal teams to address all client needs promptly.
Develop in-depth knowledge of %hirify_global% products and related technologies to provide expert support.

Requirements

Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience
5 years of software customer service experience, with a strong understanding of contact center technologies
Experience working with SIP messages, analyzing network logs, and troubleshooting APIs.
Familiarity with ACD and IVR systems.
Basic understanding of SQL for querying and troubleshooting.
Strong communication, analytical, and problem-solving skills in a customer-facing role.

%hirify_global% to have

Working knowledge of AWS concepts; practical experience or certification.

Culture & Benefits

Join an ever-growing, market-disrupting, global company.
Work in a fast-paced, collaborative, and creative environment with top professionals.
Access endless internal career opportunities across multiple roles and disciplines.
Utilize the %hirify_global%-FLEX hybrid model: 2 days in the office and 3 days remote work each week.
Opportunity to learn and grow within a market-leading company.