Customer Service Engineer

TL;DR

Customer Service Engineer: Providing world-class technical and customer support for hirify.global solutions, focusing on building long-term client relationships and ensuring solution value. Focus on troubleshooting complex technical issues, maximizing client success, and coordinating internal teams for collaborative solutions.

Location: Hybrid in Manila, Philippines (2 days in office, 3 days remote)

Company

hirify.global Ltd. is a global corporation providing software products used by over 25,000 businesses for customer experiences, financial crime prevention, and public safety, excelling in AI, cloud, and digital solutions.

What you will do

• Partner strategically with clients to maximize hirify.global solutions and align with business objectives.
• Provide comprehensive technical and customer service, proactively addressing concerns and resolving issues efficiently.
• Build strong, trusted relationships through regular communication and proactive support.
• Collaborate effectively across internal teams to address all client needs promptly.
• Develop in-depth knowledge of hirify.global products and related technologies to provide expert support.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience
• 5 years of software customer service experience, with a strong understanding of contact center technologies
• Experience working with SIP messages, analyzing network logs, and troubleshooting APIs.
• Familiarity with ACD and IVR systems.
• Basic understanding of SQL for querying and troubleshooting.
• Strong communication, analytical, and problem-solving skills in a customer-facing role.

hirify.global-to-have">hirify.global to have

• Working knowledge of AWS concepts; practical experience or certification.

Culture & Benefits

• Join an ever-growing, market-disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment with top professionals.
• Access endless internal career opportunities across multiple roles and disciplines.
• Utilize the hirify.global-FLEX hybrid model: 2 days in the office and 3 days remote work each week.
• Opportunity to learn and grow within a market-leading company.