Technical Support Specialist

TL;DR

Technical Support Specialist: Providing expert technical and operational support for an AI-native CRM SaaS product with an accent on customer advocacy, troubleshooting APIs, and delivering high CSAT. Focus on diagnosing complex issues, collaborating cross-functionally, and enhancing customer experience across US and EU hours.

Location: Remote within the United States, candidates must reside in or be willing to relocate to New York, New Jersey, or Florida

Salary: $70,000–$85,000

Company

hirify.global is building the first AI-native CRM designed for ambitious go-to-market teams, backed by a $52M Series B funding round led by GV and other investors.

What you will do

• Provide fast, friendly, and technically sound support via email, chat, and video calls maintaining high CSAT and meeting SLAs.
• Diagnose, reproduce, and resolve product issues while collaborating with Engineering to ensure timely fixes.
• Capture and communicate customer feedback to represent the voice of the customer in cross-functional teams.
• Contribute to support documentation and improve processes to enhance customer experience.
• Maintain deep product knowledge including APIs and integrations to confidently support customers.
• Collaborate closely with Support, Product, and Engineering teams to ensure consistent service delivery.

Requirements

• Must reside in or be willing to relocate to New York, New Jersey, or Florida.
• 2+ years experience in customer or technical support for SaaS products, preferably in startups or high-growth environments.
• Technical troubleshooting skills with APIs, AI, CRMs, and workflow tools.
• Excellent written and verbal communication skills with ability to explain complex topics clearly.
• Strong customer empathy and proactive problem-solving mindset.
• Highly organized with operational excellence and collaborative team spirit.

Nice to have

• Experience providing live phone support or running customer workshops.
• Familiarity with Zapier, Intercom, or Linear.

Culture & Benefits

• Work Monday to Friday, 9:00am–6:00pm EST with a focus on operational excellence.
• Join a passionate, curious, and high-performing team culture.
• Opportunity to contribute to a fast-growing AI-native SaaS startup.

Hiring process

• Initial conversations including introductory chat and track record interview.
• Core interviews with take-home technical exercise, team panel, and executive interview.
• Final stage includes closing conversation with CEO and offer call.