Customer Success Manager (Web3)

TL;DR

Customer Success Manager (Web3): Manage onboarding, adoption, and expansion of blockchain infrastructure services for top customers with an accent on customer satisfaction, strategic planning, and technical guidance. Focus on building strong client relationships, driving revenue growth, and providing expert blockchain advice.

Location: Remote, open to candidates in USA, Canada, Portugal, Costa Rica, Uruguay, Mexico, Spain, Ireland

Salary: $154,800 - $172,000 per year

Company

hirify.global is a cloud-based infrastructure company powering the blockchain ecosystem with a global remote team and HQ in Miami, Florida.

What you will do

• Lead onboarding and integration of hirify.global’s blockchain services for new customers.
• Manage customer lifecycle including adoption, education, and strategic planning to drive revenue goals.
• Provide consultative guidance and technical support to maximize platform usage.
• Coordinate cross-functional teams to meet customer requirements and timelines.
• Identify upselling and cross-selling opportunities in collaboration with Sales.
• Monitor customer usage and proactively address issues to ensure satisfaction.

Requirements

• Must have 2+ years customer success experience in hyper-growth environments.
• 1+ years experience in blockchain technology.
• Experience working at a startup and using CRM tools.
• Strong strategic mindset and ability to manage complex customer success plans.
• Excellent communication and problem-solving skills.
• English proficiency at least B2 (job posted in English).

Nice to have

• Experience with technical products and blockchain ecosystem knowledge.

Culture & Benefits

• Global remote work with HQ in Miami, Florida.
• Competitive total compensation including quarterly bonuses.
• Employee-centric compensation philosophy focused on fairness and flexibility.
• Supportive team culture valuing integrity and impact over ego.