Manager Mid Market Customer Success (Fintech)

TL;DR

Manager Mid Market Customer Success (Fintech): Lead and manage a team focused on retention and expansion of Mid Market AP/AR clients, developing customer success programs and resolving escalated issues with an accent on customer satisfaction and business growth. Focus on coaching, data-driven decision making, and delivering seamless client experiences in a fast-paced environment.

Location: Draper, Utah, United States (Hybrid)

Salary: $128,600 - $154,300 USD

Company

hirify.global empowers businesses by replacing outdated financial processes with innovative automation tools, focusing on financial automation for startups to established brands.

What you will do

• Lead and manage a diverse customer success team responsible for retention and expansion.
• Develop and implement customer success programs to ensure positive client experiences.
• Monitor and analyze customer success metrics to identify improvement areas and implement solutions.
• Manage resolution of escalated customer issues promptly and effectively.
• Foster a culture of coaching, continuous improvement, and professional development within the team.
• Maintain deep knowledge of company products, services, and policies to support clients accurately.

Requirements

• Location: Draper, Utah, United States (Hybrid work format)
• Proven experience in customer success, sales, or service delivery roles.
• Strong leadership and team motivation skills.
• Excellent communication and interpersonal skills.
• Analytical mindset with ability to interpret data and metrics.
• Proficiency with CRM systems and communication platforms.

Culture & Benefits

• 100% paid employee health, dental, and vision plans with multiple options.
• Life insurance and disability coverage.
• Employee Assistance Program and wellness initiatives.
• Flexible time off including holidays and wellness days.
• Employee stock purchase program and recognition programs.
• 401(k) retirement plan and health savings accounts.