Customer Success Manager

TL;DR

Customer Success Manager: Managing post-sales relationships and driving client value realization through product adoption and proactive problem solving with an accent on customer engagement and data-driven insights. Focus on onboarding, training, strategic business reviews, and collaboration with sales and product teams to ensure customer satisfaction and renewal.

Location: New York, United States (onsite)

Salary: $125,000–$145,000 (OTE, including bonus/commission)

Company

hirify.global provides advanced measurement, data analytics, deep linking, engagement, fraud protection, and privacy-preserving technologies to empower brands and technology partners worldwide.

What you will do

• Manage post-sales relationships for Mid Market and Enterprise customers in North America.
• Lead onboarding, training, and enablement sessions to maximize product value.
• Conduct regular check-ins, usage reviews, and Executive Business Reviews with key stakeholders.
• Analyze customer data to provide insights, troubleshoot challenges, and recommend optimizations.
• Support renewal conversations and identify opportunities for account expansion.
• Collaborate with Sales, Product, and Support teams to drive customer success.

Requirements

• Must be based in New York or able to work onsite in the US.
• 3–5 years experience in Customer Success, Account Management, or client-facing SaaS/digital roles.
• Strong relationship-building and communication skills across technical and business audiences.
• Experience with attribution, data analytics, SDKs, APIs, and mobile attribution tools.
• Analytical thinker comfortable with data-driven decision making.
• Proactive, solutions-driven, and able to work in a fast-paced multicultural environment.

Culture & Benefits

• Global company with diverse and multicultural teams across 25 offices in 19 countries.
• Equal opportunity employer promoting diversity and inclusion.
• Focus on employee empowerment and providing necessary tools and resources.