TL;DR

Technical Customer Success Manager: Leading adoption and implementation of the Armis platform for platinum-level customers with an accent on technical delivery, platform configuration, and aligning solutions to CISO goals. Focus on building trusted relationships, coordinating cross-functional teams, and ensuring value realization through security and network expertise.

Location: Arlington, United States (Hybrid)

Salary: $139,000 - $188,000 per year

Company

%hirify_global% is a cybersecurity company specializing in cyber exposure management and real-time risk protection for critical assets across enterprises and governments.

What you will do

Lead adoption and implementation plans for platinum-level customers to ensure value realization from the Armis platform.
Understand customer use cases and recommend improvements to security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as customer advocate coordinating across internal teams to meet customer objectives.
Ensure deployment and configuration align with business use cases and schedules.
Stay current on third-party integrations and serve as a subject matter expert in technical proficiency.

Requirements

Location: Arlington, United States (Hybrid work format)
Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
2+ years in Customer Success Manager or related technical customer-facing role.
5+ years in network engineering, architecture, support, or design.
5+ years in service delivery or technical account management in pre/post-sales environments.
Strong communication and presentation skills for technical and executive audiences.
3+ years experience in IT, security, healthcare tech, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Nice to have

Knowledge of healthcare/ICT devices, manufacturers, or applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages, preferably Python.
Ability to travel up to 20–25% per quarter.

Culture & Benefits

Competitive salary range $130,000 - $165,000 plus additional compensation and benefits.
Hybrid work environment based in Arlington.
Collaborative team culture focused on customer success.
Opportunities for professional growth and cross-functional collaboration.