Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Drive strategic implementation and value realization of enterprise AI software, focusing on customer retention, product adoption, and business impact. Focus on designing retention strategies, engaging enterprise executives, and collaborating cross-functionally to maximize customer success.

Location: Remote (USA)

Company

hirify.global is a global AI-first CX platform leader delivering enterprise-ready AI solutions, powering customer experiences and measurable ROI across 100+ languages.

What you will do

• Guide customers in strategic use of Cognigy technology and conduct structured discovery
• Provide expert assessments and articulate business value to enterprise executives
• Define and track customer success metrics and design retention strategies
• Create tailored engagement plans and craft sales proposals
• Develop customer advocates and collaborate with Sales and Technical teams

Requirements

• Must have 5+ years experience as a Customer Success Manager in software
• Strong understanding of SaaS value and IT processes
• Excellent communication skills and customer-first mindset
• Experience with CRM and customer success tools
• Willingness to travel up to 30%
• Location: Must be based in the USA for remote work

Culture & Benefits

• Work in a fast-paced, collaborative, and innovative global company
• Opportunities for continuous learning and internal career growth
• Join a market leader recognized for AI, cloud, and digital innovation
• Inclusive and equal opportunity employer