TL;DR

Customer Success Manager (SaaS): Drive strategic implementation and value realization of enterprise AI software, focusing on customer retention, product adoption, and business impact. Focus on designing retention strategies, engaging enterprise executives, and collaborating cross-functionally to maximize customer success.

Location: Remote (USA)

Company

%hirify_global% is a global AI-first CX platform leader delivering enterprise-ready AI solutions, powering customer experiences and measurable ROI across 100+ languages.

What you will do

Guide customers in strategic use of Cognigy technology and conduct structured discovery
Provide expert assessments and articulate business value to enterprise executives
Define and track customer success metrics and design retention strategies
Create tailored engagement plans and craft sales proposals
Develop customer advocates and collaborate with Sales and Technical teams

Requirements

Must have 5+ years experience as a Customer Success Manager in software
Strong understanding of SaaS value and IT processes
Excellent communication skills and customer-first mindset
Experience with CRM and customer success tools
Willingness to travel up to 30%
Location: Must be based in the USA for remote work

Culture & Benefits

Work in a fast-paced, collaborative, and innovative global company
Opportunities for continuous learning and internal career growth
Join a market leader recognized for AI, cloud, and digital innovation
Inclusive and equal opportunity employer