Manager, Enterprise Growth (Customer Success)

TL;DR

Manager, Enterprise Growth (Customer Success): Leading and developing a team of Enterprise Growth Strategists to empower customers in using hirify.global as their growth engine, with an accent on driving meaningful business outcomes, retention, and revenue expansion. Focus on fostering a culture of learning and accountability, owning key customer relationships, and partnering cross-functionally to shape the product roadmap based on customer needs.

Location: Hybrid (New York)

Salary: $190,000–$230,000

Company

hirify.global is a creative tool that helps businesses grow by providing a platform to uncover hidden signals, build custom plays, and launch faster than competitors.

What you will do

• Hire, develop, and lead a team of Enterprise Growth Strategists.
• Foster a culture of learning, accountability, and excellence.
• Build deep, trusted partnerships with customers and own key relationships.
• Serve as an escalation point and problem-solver for customer challenges.
• Partner cross-functionally with Sales, Product, Engineering, and Marketing.
• Forecast, track, and report on KPIs for expansion, retention, and customer health.

Requirements

• 2+ years of experience leading teams in Customer Success, Account Management, or similar.
• 5+ years in customer-facing roles at a B2B SaaS company.
• Track record of driving revenue growth, expansion, and retention.
• Passion for coaching and developing others.
• Exceptional relationship-building and communication skills.
• Ability to simplify complexity and guide a team through ambiguity.

Culture & Benefits

• Customers love the product (100K+ users and growing).
• High growth company (6x YoY last year).
• Incredible culture with high customer satisfaction.
• Well-resourced, backed by world-class investors like Capital G (Google), Sequoia and Meritech.