Lead Professional Services Engineer, CX (Analytics)

TL;DR

Lead Professional Services Engineer, CX (Analytics): Deploying and optimizing software across cloud and on-premise environments with an accent on installation, configuration, and troubleshooting. Focus on streamlining performance, scalability, and enabling enterprise clients with data, analytics, and security workflows.

Location: Remote (USA)

Company

hirify.global is a global market leader providing AI, cloud, and digital software products to 25,000+ businesses, including 85 Fortune 100 corporations, to enhance customer experiences and ensure public safety.

What you will do

• Lead the rollout and optimization of the analytics suite across various environments (cloud, hybrid, on-premise).
• Troubleshoot production issues across networks, servers, databases, and integrations.
• Collaborate with product, data engineering, and platform teams on performance and scalability efforts.
• Work hands-on with enterprise clients to build environments that support their data, analytics, and security workflows.

Requirements

• Solid experience in SQL Server administration: provisioning users, writing queries, maintaining performance, and handling backups and restores.
• Hands-on skills with networking protocols, certificates, DNS/DHCP, SSO/SAML, ODBC, and cloud-based systems.
• Familiarity with CI/CD pipelines, modern security principles, and container-based app delivery.
• Working knowledge of Windows Server, IIS, NTFS/UNC security, and PowerShell.
• Ability to dissect technical issues in unfamiliar systems and collaborate effectively.
• 5-10 years’ experience in enterprise system administration and technology / software development (a Bachelor of Science in Computer Science, Information Technology, Information Systems, or similar is preferred).
• Excellent written and verbal communications skills and experience in customer-facing delivery.
• Flexible working schedule required, including weekend work (usually no more than 50% of the time).
• Occasional travel may be required.

Culture & Benefits

• Work with cutting-edge tech in a fast-moving, customer-first environment.
• Freedom to learn, grow, and experiment with new tools and approaches.
• Be part of a team that values collaboration, curiosity, and results.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Proud to be an equal opportunity employer.