Engagement Manager (AI)

TL;DR

Engagement Manager (AI): Lead end-to-end AI Agent deployments for enterprise customers, focusing on strategy, execution, and long-term success. Focus on orchestrating cross-functional teams, driving customer outcomes, and establishing scalable processes and governance.

Location: Redwood City, CA (Hybrid)

Salary: $133,000-$149,000 per annum

Company

hirify.global is a leading AI agent platform for customer experience, enabling enterprises to deploy AI agents that automate customer interactions with advanced speech understanding and workflow automation.

What you will do

• Lead AI Agent deployments from kickoff through optimization, including business and technical discovery.
• Orchestrate a cross-functional delivery team including Experience Designers, AI Agent Engineers, and Telephony Engineers.
• Drive customer outcomes and manage multi-phase AI transformation programs with ongoing value tracking.
• Establish scalable processes, playbooks, and governance for AI deployments.
• Guide customers through operational readiness, change management, and scaling AI in contact centers.
• Present AI strategy to frontline leaders, IT executives, and C-suite stakeholders.

Requirements

• Location: Redwood City, CA (Hybrid)
• English: B2 or higher proficiency
• 5+ years in enterprise customer delivery, program management, or consulting in SaaS, AI, CX, or contact center domains.
• Proven success leading complex enterprise implementations with cross-functional and executive stakeholders.
• Strong understanding of contact center KPIs and AI Agent project impacts.
• Excellent communication, training, and relationship-building skills.

Nice to have

• Experience with Conversational AI, VoiceAI, RAG systems, or NLU/NLP platforms.
• Hands-on experience with CCaaS platforms like Genesys, NICE, Amazon Connect, Five9, Talkdesk, or Zoom Contact Center.

Culture & Benefits

• Competitive compensation including equity and bonuses.
• Comprehensive medical, dental, and vision insurance.
• Flexible time off, company holidays, and parental leave.
• 401K plan and pre-tax commuter benefits.
• Monthly mobile and internet stipend.