Director, Technical Account Managers (Cybersecurity, AI)

TL;DR

Director, Technical Account Managers (Cybersecurity, AI): Leading and scaling a high-performing team responsible for the technical success of Abnormal’s highest-value customers with an accent on driving strategic direction, operational excellence, and people development. Focus on ensuring exceptional customer outcomes, product adoption, and long-term retention in the cybersecurity domain.

Location: Remote (US)

Salary: $212,500–$250,000 USD

Company

hirify.global is a leading enterprise-level SaaS cybersecurity company leveraging AI to protect customers from advanced attacks.

What you will do

• Define and execute the vision and operating model for the Technical Account Manager function.
• Hire, coach, and grow a team of high-performing Technical Account Managers.
• Serve as an executive escalation point and ensure consistent delivery of high-impact technical guidance.
• Build and scale programs around technical onboarding, adoption plans, and product feedback loops.
• Partner closely with Customer Success, Product, Engineering, and Support to deliver seamless customer experiences.
• Use data and reporting to identify trends, measure impact, and optimize the Technical Account Manager model.

Requirements

• 5+ years of experience managing technical customer-facing teams in enterprise SaaS roles.
• 5+ years of experience as an Enterprise Technical Account Manager or similar post-sales technical leadership capacity.
• 5+ years of experience in cybersecurity, demonstrating success in building and scaling high-performing technical teams and programs.
• Proven ability to troubleshoot complex technical issues and collaborate across Product, Engineering, and Support.
• Action-oriented mindset with the ability to synthesize inputs into scalable solutions and clear customer narratives.
• Demonstrated ability to drive product adoption and value realization.

Nice to have

• Direct experience working with email security products or platforms.
• Experience supporting global enterprise customers.
• Fluency in additional languages beyond English.

Culture & Benefits

• Compensation packages include bonus, restricted stock units (RSUs), and comprehensive benefits.
• Individual compensation is based on skills, experience, qualifications, and other job-related factors.
• hirify.global is an equal opportunity employer.