Senior Strategic Customer Success Manager (Cybersecurity)

TL;DR

Senior Strategic Customer Success Manager (Cybersecurity): Guiding enterprise customers through deployment and adoption of the hirify.global One AppSec platform with an accent on technical liaison, value-based activities, and identifying expansion opportunities. Focus on providing expert operational guidance, monitoring platform usage, and advocating for customer needs within the company.

Location: Onsite in Braga, Portugal

Company

hirify.global is the enterprise application security leader, offering the industry’s most comprehensive cloud-native platform, hirify.global One.

What you will do

• Provide expert deployment and operational guidance.
• Act as the primary technical liaison for customers.
• Guide customers through onboarding, best practices, and monitor adoption.
• Drive value-based activities to increase platform adoption and consumption.
• Conduct training sessions and quantify the impact of hirify.global solutions.
• Identify and support expansion opportunities.

Requirements

• 5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in software or cybersecurity.
• Proficiency with major cloud platforms (AWS, Azure, GCP), including core services related to compute, networking, and security.
• Understanding of cloud-native security architectures and tools (e.g., IAM, KMS, VPC, Security Groups).
• Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices.
• Hands-on experience with application security tools such as SAST, DAST, SCA, and container security.
• Familiarity with CI/CD tools and integrating security into pipelines.
• Basic scripting skills (Python, Bash, PowerShell) for automation and data handling.
• Excellent interpersonal and communication skills, with the ability to build trust with technical and business stakeholders.

Culture & Benefits

• hirify.global offers a great work environment with professional development and challenging careers.
• Competitive compensation and great work-life balance.
• Access to great benefits and perks throughout the year.