Customer Growth Manager (Hospitality)

TL;DR

Customer Growth Manager (Hospitality): Drive upselling and cross-selling initiatives to existing customers in the hospitality sector with an accent on strategic account analysis and product-led growth. Focus on building strong client relationships, delivering tailored sales presentations, and collaborating with product teams to ensure smooth implementation of upsold solutions.

Location: Remote, based in Portugal

Company

hirify.global is a leading SaaS company transforming hospitality with an AI-powered platform used by properties worldwide.

What you will do

• Manage and grow a customer pipeline to exceed sales targets through upselling and cross-selling.
• Develop strong relationships with key stakeholders and decision-makers.
• Identify upselling opportunities via strategic account analysis and regular communication.
• Deliver tailored sales presentations, proposals, and product demos.
• Collaborate with onboarding and product teams to ensure smooth product implementation.
• Stay informed on industry trends and competitor activities to identify new opportunities.

Requirements

• Location: Must be based in Portugal
• Proven sales success with focus on upselling or account expansion, preferably in hotel tech.
• Experience or education in hospitality operations and strong industry knowledge.
• Excellent communication and negotiation skills with ability to explain technical concepts.
• Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, and Generative AI.
• English language proficiency; Spanish and/or Portuguese also required.

Nice to have

• Experience selling PMS or other hotel technology software.

Culture & Benefits

• Fully remote work environment with global team.
• PTO according to local labor laws and full paid parental leave.
• Corporate apartments available in San Diego and São Paulo.
• Monthly Wellness Fridays for extended weekends.
• Home office stipend based on country of residence.
• Access to professional development and training programs.