Voice Of Customer Product Program Manager

TL;DR

Voice Of Customer Product Program Manager (Product Management): Scaling and operationalizing the Voice of Customer program to connect customer feedback with product decision-making with an accent on managing feedback channels, translating insights, and collaborating with product and engineering leadership. Focus on driving cross-functional alignment, using AI and automation tools, and optimizing program workflows in a remote, globally distributed environment.

Location: Fully remote, candidates in Americas Eastern Time zones preferred

Salary: CAD$129,392 - CAD$155,272

Company

hirify.global is a remote-first, open-source software company with a global collaborative culture, serving over 20 million users and thousands of companies with observability tools.

What you will do

• Manage Voice of Customer program operations across multiple feedback channels
• Evaluate, triage, and prioritize customer feedback and translate it into actionable insights
• Collaborate closely with Product Managers, Engineering Managers, and R&D leadership to influence product strategy and roadmaps
• Use AI and automation tools to streamline analysis and operational workflows
• Advocate for the customer voice in cross-functional meetings and product discussions
• Refine and track program metrics and proactively optimize processes

Requirements

• Experience in product management, product operations, customer insights, support, or success, ideally in SaaS or developer-focused environments
• Strong ability to synthesize qualitative customer feedback into themes and actionable insights
• Excellent cross-functional collaboration and communication skills
• Comfort working in a remote, asynchronous, globally distributed environment
• High personal agency, ownership, and initiative
• Desire to grow into R&D or Product roles over time
• Comfortable using AI for automation and analysis

Nice to have

• Experience with feedback tooling, insight management systems, or user research processes

Culture & Benefits

• 100% remote with a global culture and collaborative environment
• High-growth, innovation-driven organization with transparent communication
• Open source roots and empowered teams with autonomy
• Career growth pathways and approachable leadership
• In-person onboarding and global annual leave policy including shutdown days