TL;DR

Senior Product Manager (Workforce Management, AI): Leads the development of the Workforce Management (WFM) product suite, leveraging AI to enhance workforce management solutions, with an accent on defining product strategy, roadmap, and successful execution of AI-driven WFM features. Focus on overseeing AI/ML model development and algorithms for intelligent scheduling, forecasting, and resource optimization within the WFM product.

Location: Remote (US)

Salary: $135,000 - $150,000 USD (Annual)

Company

%hirify_global% is a product company leading AI-powered contact center innovation, delivering a future-proof, cloud platform to redefine customer experience.

What you will do

Define and champion the product vision, strategy, and roadmap for the WFM product suite, with a focus on AI-driven innovation.
Lead the entire product lifecycle for WFM features, from ideation and research to development, launch, and optimization.
Conduct in-depth market research, competitive analysis, and customer feedback analysis to identify unmet needs.
Collaborate closely with UX/UI design, engineering, and other product teams for seamless execution.
Oversee the development of AI/ML models and algorithms to power intelligent WFM features.
Establish and monitor KPIs to measure success and partner with marketing and sales for go-to-market strategies.

Requirements

5+ years of product management experience, with at least 2 years in a senior role.
2+ years of experience specifically in Workforce Management (WFM) or a related domain within the Contact Center industry.
Proven experience with AI/ML-driven product development, particularly in areas like intelligent scheduling, forecasting, or resource optimization.
Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related technical field.
Demonstrated ability to define new concepts and features and take them from inception to launch.
Strong leadership and interpersonal communication skills.

Culture & Benefits

Be at the forefront of innovation, directly shaping the future of customer experience.
Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
Comprehensive benefits including Medical, dental, vision, 401(k) plan, and commuter benefits.
%hirify_global% provides equal employment opportunities to all employees and applicants.