Support Product Manager (AI)

TL;DR

Support Product Manager (AI): Drive the vision, strategy, and execution of AI-powered automation products to enhance self-service and human support experiences. Focus on building AI automations, collaborating with ML engineers, and improving service quality and efficiency.

Location: Remote from countries where Cash App operates

Salary: $168,300–$297,000 USD depending on location and experience

Company

hirify.global builds technology to increase access to the global economy through brands like Cash App, Afterpay, and Square, focusing on innovative financial products and services.

What you will do

• Own strategy and roadmap for AI-powered support automation products
• Identify AI opportunities based on user needs and business value
• Translate ambiguous problems into clear product requirements
• Collaborate with ML engineers, data scientists, and researchers on model development and evaluation
• Run experiments and define product behavior across various scenarios
• Partner with design, legal, security, and compliance teams to ensure responsible AI use

Requirements

• 6-9 years of product management experience with AI/ML-driven products
• Strong technical understanding of ML models, training, and real-time inference
• Experience with structured experiments including A/B testing
• Excellent communication skills for diverse audiences
• Familiarity with AI quality, safety, and responsible-use frameworks
• Experience with LLMs, multimodal models, or generative AI

Nice to have

• Experience building operational tooling for cost savings and quality improvements

Culture & Benefits

• Remote work with global distributed teams
• Medical insurance and flexible time off
• Retirement savings plans and family planning support
• Inclusive and fair hiring practices with accommodations