Support Product Manager (AI)

TL;DR

Support Product Manager (AI): Driving the vision, strategy, and execution to rapidly increase support automation and service quality using AI technology with an accent on identifying AI opportunities, leveraging ML models, and defining product behavior across various cases. Focus on building and running experiments, collaborating with ML engineers and data scientists, and ensuring responsible AI practices from concept through launch.

Location: Remote, but must be based in the U.S. or countries where Cash App operates, with pay varying based on U.S. geographic zones.

Salary: $168,300–$297,000 USD (based on U.S. location zones).

Company

hirify.global, Inc. builds technology like Cash App, Square, Afterpay, TIDAL, and Bitkey to increase access to the global economy by redefining the world’s relationship with money.

What you will do

• Own the strategy and roadmap for AI-powered products and capabilities.
• Identify AI opportunities grounded in user needs and measurable business value.
• Translate ambiguous problem spaces into clear product requirements.
• Work closely with ML engineers, data scientists, and researchers on model goals and evaluation.
• Build and run experiments to validate hypotheses and iterate quickly.
• Collaborate with legal, security, and compliance teams to ensure responsible AI practices.

Requirements

• 6-9 years of product management experience with a proven track record launching successful AI or ML-driven products.
• Strong technical intuition about ML models, training loops, evaluation, prompt design, data pipelines, and real-time inference constraints.
• Experience designing and running structured experiments, including A/B tests and offline evaluations.
• Ability to rapidly drive complex, cross-functional initiatives from strategy through execution at scale.
• Excellent communication skills, capable of distilling complex technical concepts for diverse audiences.
• Familiarity with AI quality, safety, and responsible-use frameworks, and experience with LLMs, multimodal models, or applied generative AI.

Culture & Benefits

• Globally distributed team with a culture geared toward innovation, collaboration, and impact.
• Tailored employee experience to ensure creativity, productivity, and happiness.
• Comprehensive benefits including remote work, medical insurance, flexible time off, and retirement savings plans.
• Commitment to an inclusive interview experience, with reasonable accommodations provided for disabled applicants.
• Open to considering qualified applicants with arrest or conviction records in accordance with fair chance ordinances.