TL;DR

Customer Success Manager (iGaming): Supporting and optimizing %hirify_global% products for US iGaming customers with an accent on industry knowledge, data analysis, and cross-department collaboration. Focus on managing customer relationships, analyzing KPIs, and ensuring timely content release in a regulated market.

Company

%hirify_global% is a leading gaming technology company listed on the London Stock Exchange, delivering innovative B2B products and services in regulated markets worldwide.

What you will do

Support the Customer Success team with deep knowledge of US iGaming industry and regulatory frameworks.
Ensure timely release of %hirify_global% content and support day-to-day business operations.
Analyze business and industry data including KPIs, billing, and promotions using analytics tools.
Produce reports and presentations summarizing business performance.
Maintain project documentation and process flows.
Serve as liaison between business and project stakeholders, presenting findings and updates.

Requirements

Must be based in New Jersey, Pennsylvania, or New York (Tri-State area).
3+ years experience in US iGaming industry.
Proven experience as Business Analyst or similar role with strong analytical and communication skills.
Proficiency with JIRA, Confluence, and Microsoft Office.
Ability to work effectively in a global organization and collaborate cross-functionally.
BA in Business Administration or equivalent.

Nice to have

Willingness to travel up to 10%.

Culture & Benefits

Competitive salary range $80,000-$92,300 per year.
12 vacation days and 5 sick days.
Comprehensive health benefits including medical, dental, vision, and insurance.
401K plan with 4% match.