Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Managing customer relationships, driving product adoption, retention, and growth with an accent on strategic advising, data-driven insights, and cross-functional collaboration. Focus on building trust, mitigating churn, and identifying upsell opportunities in a fast-paced remote environment.

Location: Remote (United States)

Company

hirify.global is a global leader in data-first contract lifecycle management software, delivering AI-powered, no-code solutions for contract management and customer success.

What you will do

• Build and maintain strong customer relationships and act as a customer liaison.
• Drive customer engagement, retention, and expansion through proactive business reviews and usage monitoring.
• Act as a trusted advisor with a customer-first mindset to understand business needs and advocate internally.
• Collaborate cross-functionally with implementation, support, sales, and engineering teams to align goals and deliver success.
• Identify upsell opportunities and support account renewals in partnership with Account Managers.
• Use data and insights to drive meaningful change and demonstrate impact.

Requirements

• Location: Must be able to work remotely within the United States.
• 2-4+ years experience in Customer Success, Relationship or Account Management in SaaS.
• Exceptional communication, organizational, and collaborative skills.
• Proven ability to build and grow customer relationships, mitigate churn, and drive renewals.
• Bachelor's degree or equivalent.

Culture & Benefits

• Supportive environment promoting diversity, inclusion, and authentic self-expression.
• Work-life balance with floating holidays and quarterly wellness days.
• Multiple Employee Resource Groups (ERGs) fostering community and support.