Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Maximizing customer value from an insurance software platform and ensuring a smooth experience by coordinating with technical teams. With an accent on building strong relationships, understanding business needs, and improving customer experience. Focus on strategic account management, leading client engagements, and identifying upsell/cross-sell opportunities.

Location: Tallinn, Estonia (flexible working possible)

Company

hirify.global is a no-code insurance SaaS software provider with a global reach, aiming to digitalize and connect the $4 trillion insurance industry.

What you will do

• Build and maintain strong customer relationships, understanding their business and technical needs.
• Coordinate with internal technical teams to manage requirements, resolve issues, and ensure product delivery.
• Support customers through onboarding, training, and effective platform utilization.
• Manage a portfolio of customer accounts, leading strategic engagements and adoption planning.
• Act as a primary point of contact and internal advocate, identifying upsell and cross-sell opportunities.
• Mentor junior team members and contribute to best practices within the account management team.

Requirements

• Experience in Account Management, Customer Success, or IT Project/Delivery Management.
• Ability to understand IT system architecture and technical concepts.
• Excellent communication skills in English.
• Strong time management, problem-solving, and organisational skills.
• Familiarity with Jira or similar tools.

Nice to have

• Insurance industry experience.

Culture & Benefits

• Flexible working time and place, focusing on results.
• Comprehensive health insurance or sports compensation.
• Flat organizational structure with open communication.
• Supportive and friendly team environment.
• Commitment to being a family- and employee-friendly employer.
• Opportunity to contribute to innovation in the insurance market.