Technical Support Specialist (Dutch)

TL;DR

Technical Support Specialist (Dutch): Providing transformative customer experiences by prioritizing calls and email correspondence, taking ownership of customer issues, and utilizing resources for high-quality service. Focus on resolving critical product issues, developing solutions to minimize cycle time, and improving future releases in collaboration with internal teams.

Location: Remote, anywhere in Romania

Company

hirify.global provides an automated endpoint management platform that delivers visibility, security, and control over all endpoints for over 30,000 customers.

What you will do

• Work a set schedule, provide prompt, accurate follow-up to tickets and calls.
• Collaborate with Engineering, Customer Success, QA, and Product Management to resolve critical product issues and develop solutions.
• Create and deliver product or technology training to internal and external partner teams.
• Share knowledge of issues and resolutions, including creating new knowledge base articles.
• Take ownership of customer issues and ensure high-quality service interactions.

Requirements

• Fluent in Dutch and English, with excellent oral and verbal communication skills.
• Bachelor's degree in Computer Science or equivalent experience, and at least 2 years in a customer service/support role.
• Proficient in Windows troubleshooting (registry, services), with working knowledge of MacOS and general understanding of Linux distributions.
• Understanding of virtualization platforms and basic networking.
• Must be able to work a set schedule during office hours Monday to Friday.
• This position is NOT eligible for Visa sponsorship.

Nice to have

• Fluency in Mac troubleshooting.
• Experience with Linux troubleshooting.
• Previous experience with Zendesk.
• Previous experience with RMM software.
• German / French / Italian / Spanish language skills.

Culture & Benefits

• Fully remote work and flexible balance between personal life and job.
• Opportunities for personal and professional growth with training platform access.
• Comprehensive healthcare package (Medlife) with family insurance option.
• Monthly meal tickets and provided work equipment (laptop, headset).
• Competitive compensation within an international and intercultural workforce.