Technical Support Specialist

TL;DR

Technical Support Specialist: Providing effective solutions and troubleshooting for a SaaS product with an accent on customer support, technical issue resolution, and collaboration with Engineering and Product teams. Focus on handling support tickets, improving user experience, and using modern support tools including AI assistants.

Location: Fully remote, based in the EU (CET ±2h preferred)

Company

hirify.global supports a growing SaaS scaleup focused on improving efficiency and user experience through innovative workflows and remote-first culture.

What you will do

• Handle support tickets and technical questions from customers
• Troubleshoot product, integrations, and user workflow issues
• Collaborate with Engineering and Product teams to surface bugs and insights
• Create and improve help articles, guides, and walkthroughs
• Test new releases and assist QA before feature launches
• Use modern support tools, automation, and AI assistants to boost efficiency

Requirements

• Based in the EU (CET ±2h preferred)
• 1–3 years experience in technical or customer support
• Strong problem-solving and communication skills
• Familiarity with SaaS products, troubleshooting tools, and data flows
• Remote-first mindset and ability to work fully remotely

Culture & Benefits

• Fully remote team with close collaboration across departments
• Fast decision-making and short feedback loops
• Opportunities for continuous learning and experimentation with new workflows