Customer Onboarding Manager (DACH)

TL;DR

Customer Onboarding Manager (DACH): Lead and manage multiple client onboarding projects across the DACH region, ensuring software adoption and workflow optimization. With an accent on stakeholder management, project coordination, and client training. Focus on delivering seamless onboarding experiences, adapting to diverse client needs, and traveling regularly within Germany and to the HQ.

Location: Hybrid with regular travel across Germany and monthly visits to The Hague HQ

Salary: €3,750–€5,500

Company

hirify.global builds workforce management solutions for hotels, stores, and factories, focusing on simple and practical software that improves operational efficiency.

What you will do

• Lead multiple onboarding projects simultaneously across various industries in the DACH region.
• Analyze client workflows and challenges to tailor onboarding strategies effectively.
• Manage communication and expectations between clients, developers, and leadership.
• Train client power users and ensure software adoption at all organizational levels.
• Travel regularly for onsite client visits and monthly HQ meetings.
• Identify and implement improvements in onboarding and training processes.

Requirements

• Location: Must be able to travel regularly across Germany and to The Hague
• 3-5 years experience in customer onboarding or similar roles.
• Strong project management skills managing multiple projects concurrently.
• Fluent in German and English (C1 level required).
• Comfortable with software systems and able to explain them clearly.
• Ability to work calmly under pressure and adapt quickly in a fast-paced environment.

Nice to have

• Additional language skills beyond German and English.

Culture & Benefits

• Competitive salary and solid pension plan.
• Company car for client and HQ travel.
• Personal development budget.
• 28 vacation days.
• Regular team events and perks at HQ including chef-cooked lunches and chair massages.

Hiring process

• Submit CV in English with answers to a few quick questions.
• Recruiters respond within 3 working days.
• Contact available for questions via email or phone.