Customer Success Management Specialist

TL;DR

Customer Success Management Specialist: Driving customer satisfaction and product adoption by ensuring clients maximize value from hirify.global's software solutions, with an accent on proactive engagement, strategic relationship building, and issue resolution. Focus on identifying opportunities for expansion, mitigating risks, and contributing to overall customer retention and growth.

Location: Munich, Germany

Company

hirify.global is a global software company that integrates the physical and digital worlds to improve operations, create better products, and empower people.

What you will do

• Engage proactively with customers to drive product adoption and value realization.
• Build and maintain strong, long-term relationships with clients.
• Identify customer needs and opportunities for expanding product usage.
• Address customer challenges and facilitate effective solutions.
• Contribute to overall customer retention and growth strategies.

Requirements

• Experience in a customer success or client-facing role, preferably within a software company.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to understand and articulate software solutions and their business value.
• Proactive and results-oriented mindset.
• English: B2 required.
• Must be based in Munich, Germany.

Culture & Benefits

• Be part of a global team of nearly 7,000 professionals.
• Opportunities for team members to explore, learn, and grow.
• Work with cutting-edge technologies that transform the physical world.
• A diverse and inclusive environment that values individual contributions.
• Emphasizes innovation and problem-solving.