Manager Customer Success

TL;DR

Manager Customer Success: Leading and scaling a European team focused on Enterprise and Mid-Market customers in France, Germany, and the Netherlands with an accent on customer retention, expansion, and advocacy. Focus on building scalable frameworks, cross-functional collaboration, and executive sponsorship of strategic accounts.

Location: Based in London, United Kingdom

Company

hirify.global builds uncomplicated service software delivering exceptional customer and employee experiences with a people-first approach to AI, trusted by over 72,000 companies worldwide.

What you will do

• Lead and mentor a team of 6–10+ Customer Success Managers across multiple European markets.
• Drive customer retention, expansion, and advocacy in Enterprise and Mid-Market segments.
• Build scalable, data-driven frameworks for success plans, health monitoring, and playbooks.
• Partner cross-functionally with Sales, Product, Support, and Marketing on expansion strategy and customer engagement.
• Act as an executive sponsor for strategic accounts, fostering strong, outcome-driven relationships.
• Represent the Voice of the Customer, influencing global Customer Success strategy and best practices.

Requirements

• Based in London or able to work from this location
• 8+ years in Customer Success, Account Management, or Consulting within SaaS.
• 3+ years leading and scaling customer-facing teams across multiple European markets.
• Proven record of driving retention, expansion, and advocacy in Enterprise and Mid-Market accounts.
• Fluency in English required; French or German strongly preferred.

Culture & Benefits

• Inclusive environment welcoming diverse backgrounds, genders, sexual orientations, religions, and ethnicities.
• Commitment to equal opportunity and diversity to boost employee and business goals.