Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager: Managing enterprise client accounts to drive product adoption, deliver strategic guidance, and ensure measurable business impact with an accent on client relationship management and cross-functional collaboration. Focus on training, feature adoption, strategic business reviews, and upsell opportunities.

Location: Warsaw, Poland

Company

hirify.global is a global SaaS company specializing in mobile marketing analytics with 20 offices worldwide, fostering a culture of innovation, collaboration, and personal development.

What you will do

• Manage enterprise accounts across technical, business, and product aspects ensuring alignment with client goals
• Own the customer journey post-sale including training, feature adoption, and strategic business reviews
• Act as a bridge between clients and internal teams by sharing feedback with Product and R&D
• Provide proactive updates on product releases and relevant content
• Identify and lead upsell opportunities in collaboration with Sales
• Facilitate webinars, workshops, and education sessions tailored to client needs

Requirements

• Location: Must be based in Warsaw, Poland
• 3+ years experience in Customer Success, Account Management, or similar B2B SaaS client-facing role
• Strong written and spoken English proficiency
• Strong understanding of mobile marketing or digital analytics ecosystem
• Technical and analytical orientation with ability to grasp SDKs, APIs, or data workflows
• Willingness to travel 2–5 times per year

Nice to have

• Hands-on experience with hirify.global products
• Background in SDKs, APIs, SQL, or mobile app tracking
• Knowledge of mobile marketing strategy, attribution, or analytics

Culture & Benefits

• Global company with 20 offices worldwide
• Mental health programs like Be Well
• Global Employee Exchange Program
• Fitness programs to empower physical and mental well-being
• Culture valuing ideas over titles