Customer Success Manager

TL;DR

Customer Success Manager (Customer Support): Driving strategic customer success initiatives including account management, issue resolution, and customer retention with an accent on fostering long-term relationships and revenue growth. Focus on developing account plans, collaborating cross-functionally, and reducing churn to maximize customer satisfaction and business impact.

Location: Remote across Canada and the United Kingdom with hybrid options

Salary: CA$52,900–CA$66,100 (Canada), £28,900–£36,100 (UK)

Company

hirify.global is a global technology startup revolutionizing background screening with AI-powered, fast, and innovative solutions.

What you will do

• Develop and execute strategic account plans to ensure customer success and identify growth opportunities.
• Own customer onboarding, lifecycle management, and contract renewals.
• Serve as primary contact for escalated issues and collaborate internally to resolve challenges.
• Conduct quarterly business reviews and proactively advocate for new products and services.
• Track customer interactions and performance metrics to increase B2B revenue and margin.
• Implement strategies to reduce churn and enhance customer loyalty.

Requirements

• Location: Remote work across Canada and the UK
• Proven success in customer success or account management with strategic account management experience.
• Strong analytical, problem-solving, communication, and presentation skills.
• Experience advocating for customers at executive levels and collaborating cross-departmentally.
• Demonstrated ability to drive customer growth through expansion initiatives.

Culture & Benefits

• Flexible hybrid/remote work environment with teams across North America and the UK.
• Global collaboration with experienced leaders in multiple regions.
• Competitive salary with equity, bonus, comprehensive health benefits, and generous paid time off.
• Collaborative, async-friendly, and innovation-focused culture.