TL;DR

Customer Success Manager (Customer Support): Driving strategic customer success initiatives including account management, issue resolution, and customer retention with an accent on fostering long-term relationships and revenue growth. Focus on developing account plans, collaborating cross-functionally, and reducing churn to maximize customer satisfaction and business impact.

Location: Remote across Canada and the United Kingdom with hybrid options

Salary: CA$52,900–CA$66,100 (Canada), £28,900–£36,100 (UK)

Company

%hirify_global% is a global technology startup revolutionizing background screening with AI-powered, fast, and innovative solutions.

What you will do

Develop and execute strategic account plans to ensure customer success and identify growth opportunities.
Own customer onboarding, lifecycle management, and contract renewals.
Serve as primary contact for escalated issues and collaborate internally to resolve challenges.
Conduct quarterly business reviews and proactively advocate for new products and services.
Track customer interactions and performance metrics to increase B2B revenue and margin.
Implement strategies to reduce churn and enhance customer loyalty.

Requirements

Location: Remote work across Canada and the UK
Proven success in customer success or account management with strategic account management experience.
Strong analytical, problem-solving, communication, and presentation skills.
Experience advocating for customers at executive levels and collaborating cross-departmentally.
Demonstrated ability to drive customer growth through expansion initiatives.

Culture & Benefits

Flexible hybrid/remote work environment with teams across North America and the UK.
Global collaboration with experienced leaders in multiple regions.
Competitive salary with equity, bonus, comprehensive health benefits, and generous paid time off.
Collaborative, async-friendly, and innovation-focused culture.