Junior Customer Success Manager

TL;DR

Junior Customer Success Manager: Ensuring smooth onboarding and product adoption for German and Austrian customers with an accent on customer activation, cross-functional collaboration, and opportunity spotting. Focus on enabling growth, removing friction, and driving measurable impact during the first six months.

Location: Hybrid position based at HQ in Eindhoven, Netherlands (1-3x per week onsite)

Company

hirify.global is Europe’s #1 shipping platform for e-commerce, trusted by over 25,000 businesses to simplify and supercharge shipping operations.

What you will do

• Enable and activate new customers during their critical first six months through onboarding calls, meetings, emails, or onsite visits.
• Identify growth opportunities and collaborate with commercial teams for follow-up.
• Serve as a key connector across Sales, Marketing, Customer Support, and Product teams.
• Provide customer feedback to shape product roadmap and support feature releases.
• Support escalations involving feature enablement or complex setups.

Requirements

• Based in or willing to relocate to the Netherlands and eligible to work there
• Fluent in German and English
• Bachelor's degree and 2+ years relevant experience in logistics, supply chain, SaaS, or e-commerce.
• Strong relationship-building skills and commercially driven mindset.
• Comfortable navigating complex setups and cross-functional challenges.

Culture & Benefits

• Flexible hybrid working model with a 500€ home office budget.
• Competitive base salary with performance-based bonus.
• Sabbatical after 3 years of employment.
• Study budget of €2000 per year and fitness programs.
• Pension scheme, health insurance discount, and various other discounts.