Senior UX Researcher

TL;DR

Senior UX Researcher: Conduct end-to-end UX research for an AI-driven customer communication platform with an accent on qualitative and quantitative methods, user recruitment, and AI tool integration. Focus on designing research scenarios, uncovering user behaviors, and delivering actionable insights in a fast-paced, ambiguous environment.

Location: Hybrid with quarterly onsite work in Wrocław office

Company

hirify.global builds AI-first customer communication platforms used globally by over 38,000 customers, focusing on fast, evidence-based product discovery and innovation.

What you will do

• Run full research processes: define goals, build hypotheses, create tailored scenarios.
• Recruit US customers creatively for interviews.
• Combine qualitative and quantitative research to uncover user needs and validate insights.
• Identify research opportunities proactively in ambiguous conhirify.globals.
• Leverage AI tools for interview moderation, synthesis, and insight generation.
• Communicate insights quickly and clearly to stakeholders to influence product direction.

Requirements

• Fluent English required.
• Comfortable conducting interviews with US-based customers, including late-afternoon/evening hours.
• Experience running end-to-end UX research studies independently at mid/senior level.
• Strong skills in qualitative and quantitative research methods and AI research tools.
• Ability to work in a fast-paced, ambiguous startup environment.
• Willingness to work hybrid with quarterly onsite presence in Wrocław.

Culture & Benefits

• Hybrid work model with remote flexibility and onsite collaboration.
• Unlimited paid time off and sick days policy.
• Outcome-focused environment rather than hours worked.
• Opportunity to work with makers behind multiple AI-driven products.