TL;DR

Senior User Experience Researcher: Leads strategic discovery research to identify high-leverage problems and opportunities within the customer experience with an accent on mixed-methods execution, insight synthesis, and strategic influence. Focus on aligning product strategy with target audience needs, informing investment decisions, and embedding AI into research workflows for speed, quality, and impact.

Location: Hybrid in Waltham, MA or remote from the US.

Salary: $172,400 – $215,000 USD

Company

%hirify_global% is a product company focused on empowering business owners, entrepreneurs, and non-profits to grow online with a comprehensive product portfolio in a complex SaaS or software environment.

What you will do

Lead strategic discovery research roadmap to identify fundamental customer problems and emergent opportunities.
Design and execute a broad range of mixed-methods studies, including interviews, ethnography, and complex surveys.
Transform complex, multi-layered data into clear, concise, and compelling strategic artifacts.
Partner with Principal Designers, Product Leads, and Engineering Leaders to integrate research findings into product strategy.
Lead initiatives to enable cross-functional partners in effective, lightweight research practices.
Embed AI into research workflows to ensure speed, quality, and impact, staying updated on the latest AI-based tools.

Requirements

5+ years of dedicated experience as a User Experience Researcher, Design Researcher, or Applied Researcher, preferably in a complex SaaS or software environment.
Deep expertise in planning and executing a wide range of qualitative and quantitative research methods.
Significant experience designing research for integrated workflow tools and SaaS platforms with an understanding of the small business user journey.
Proven ability to synthesize insights from various sources to build a holistic understanding of customer behavior.
Exceptional storytelling and presentation skills, with a track record of communicating findings to executive stakeholders.
Master's degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Sociology, Information Science, or a related field (or equivalent practical experience).

Culture & Benefits

Proud culture of diversity and inclusion with programs for education and connection.
Opportunities for career growth, learning different aspects of the business, and professional development.
Generous paid time off policy and a competitive benefits package supporting health and well-being.
Hybrid work model combining remote flexibility with office access for collaboration and socialization.