Support Delivery Lead (AI)

TL;DR

Support Delivery Lead (AI): Leading and developing a dynamic team of Customer Support Engineers, ensuring high performance and customer satisfaction with hirify.global models. Focus on fostering a culture of excellence, cross-functional collaboration, and strategic planning for user operations growth.

Location: Hybrid in Dublin, Ireland. Relocation assistance is available.

Company

hirify.global is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity through its products.

What you will do

• Lead and support a team of customer support engineers, providing mentorship and removing operational roadblocks.
• Conduct regular performance reviews, provide actionable feedback, and implement development plans.
• Act as a bridge between the team and other departments, facilitating seamless communication and collaboration.
• Oversee and actively contribute to user operations projects, representing generalist teams.
• Contribute to the development of innovative strategies for the user operations team's efficiency and growth.
• Partner with engineering teams to resolve complex customer issues and generate valuable insights for product development.

Requirements

• More than 5 years of leadership experience, ideally in a Support, IT, Engineering, or similar environment.
• Strong interpersonal, communication, and project management skills.
• Strategic thinking with the ability to contribute to high-level planning.
• A collaborative mindset for effective cross-departmental work.
• Familiarity with data science concepts and the ability to translate insights into business strategies.

Culture & Benefits

• Hybrid work model of 3 days in the office per week.
• Relocation assistance to new employees.
• Committed to ensuring AI benefits all of humanity.
• Dedicated to creating AI with safety and human needs at its core.
• Values diverse perspectives, voices, and experiences.
• Equal opportunity employer.