Customer Solutions Architect Manager

TL;DR

Customer Solutions Architect Manager: Leading and scaling the EMEA Customer Solutions Architect team in Dublin to maximize customer value from the dbt platform with an accent on team leadership, customer retention, and cross-functional collaboration. Focus on managing escalations, driving continuous improvements, and defining regional and global CSA strategies.

Location: Hybrid role based in Dublin, Ireland with office attendance expected 3 days a week

Salary: €106,000 - €140,000

Company

hirify.global is a leading analytics engineering platform pioneer, empowering data teams worldwide to transform raw data into actionable insights and drive AI-powered data engineering.

What you will do

• Lead and manage the regional Customer Solutions Architect team of 5 members in Dublin.
• Collaborate with global leadership to execute CSA operational strategies and ensure a metrics-driven approach.
• Own recruiting, ramping, and retaining top CSA talent in partnership with Talent team.
• Foster communication and collaboration across Support, Product, Engineering, Sales, and Account Management teams.
• Manage customer escalations and ensure high-quality ticket and incident management.
• Analyze support metrics and maintain regular reporting on team performance and customer trends.

Requirements

• Location: Must be based in or near Dublin, Ireland with hybrid office attendance 3 days per week
• 4 to 6 years of technical leadership experience in SaaS or Data Analytics environments.
• Experience leading technical teams focused on customer journey, such as Technical Account Management or Solutions Architecture.
• Proven track record in scaling and operationalizing technical customer success or account management.
• Strong communication skills and ability to collaborate across multiple teams.
• Experience with recruitment and hiring processes.

Nice to have

• Experience building and leading Technical Support or Field Engineering teams in SaaS or platform businesses.
• Experience developing best practices for customer post-sales journeys.
• Familiarity with ancillary tools, data infrastructure, and APIs.

Culture & Benefits

• Equity and competitive compensation including salary and RSUs.
• Unlimited vacation with at least 4 weeks paid leave in line with Irish law.
• Healthcare coverage including medical, dental, and vision for employees and dependents.
• Life & Disability Protection and employer pension contributions.
• Generous paid parental leave and flexible stipends for health, internet, home office, and learning.
• TaxSaver & Bike to Work Schemes for commuting flexibility.

Hiring process

• Video interviews including Talent Acquisition Partner, Hiring Manager, team interviews, Leader Challenge, and Global VP of Solutions Architecture.