Service Desk Specialist (Fintech)

TL;DR

Service Desk Specialist (Fintech): Installing, configuring, and maintaining software and hardware for user workstations, ensuring smooth operation of office systems within an AI-powered payment technology company. Focus on diagnosing issues, providing technical support, and assisting infrastructure teams.

Location: Option to work in a hybrid model based on mutual agreement with the direct coordinator. Requires ability to travel across offices in the EU zone.

Salary: 2500–3500 EUR gross per month.

Company

hirify.global is a fast-growing Electronic Money Institution building advanced, AI-powered payment technologies for PSPs, EMIs, and neobanks across the EU and the UK.

What you will do

• Install and configure software and hardware (Windows, MacOS, Linux).
• Set up user accounts and workstations.
• Monitor performance and maintain office systems.
• Escalate complex cases to appropriate teams.
• Upgrade user systems and provide training on new technologies.
• Assist Infrastructure Admins with daily tasks.

Requirements

• Experience as a Junior System Administrator or Service Desk Specialist.
• Solid knowledge of user workstation management.
• Basic understanding of data backup and recovery.
• Familiarity with various operating systems and platforms.
• Fluency in written and spoken English and Russian.
• Ability to work in a hybrid model and travel across offices in the EU zone.

Nice to have

• Experience with office server systems (Windows Server, AD, DNS, DFS) and MDM systems.
• Experience with AWS.

Culture & Benefits

• Opportunity to shape fintech solutions within a growing company.
• Collaborative and supportive team environment.
• English and Spanish language classes.
• Reimbursement for work-related training/courses.
• Option for hybrid work model.