Director of Global Technical Operations (Gaming/SaaS)

TL;DR

Director of Global Technical Operations (Gaming/SaaS): Leading and scaling the Operations organization, overseeing service delivery, platform reliability, and 24/7 monitoring functions with an accent on optimizing operational processes, governance frameworks, and ensuring seamless platform operations. Focus on collaborating with Engineering, Product, and Security teams to drive efficiency, reliability, and customer satisfaction in a fast-paced environment.

Location: Hybrid in Montreal

Company

hirify.global is a global commerce company providing robust tools and services to help video game developers fund, distribute, market, and monetize their games.

What you will do

• Lead and scale the Operations organization, overseeing service delivery, platform reliability, and 24/7 monitoring.
• Develop and optimize operational processes and governance frameworks for efficiency and scalability.
• Partner with Engineering, Product, and Infrastructure teams for seamless platform operations and new releases.
• Champion a customer-first culture, ensuring processes enhance the experience for developers, publishers, and players.
• Collaborate with Security and Compliance teams for incident management, audits, and maintaining a strong security posture.
• Lead automation, monitoring, and observability initiatives, implementing operational tools like Datadog and Grafana.

Requirements

• Experience: 10+ years in Operations, Service Delivery, or Platform Management within SaaS, payments, or gaming environments.
• Leadership: 5+ years in senior leadership roles managing global or cross-functional teams.
• Proven track record in improving operational efficiency, reliability, and customer satisfaction.
• Strong understanding of cloud infrastructure (AWS, GCP, or Azure) and distributed systems.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

Nice to have

• Relevant certifications (ITIL, PMP, or SRE) are a plus.

Culture & Benefits

• Fostering a culture of ownership, transparency, and continuous improvement.

Hiring process

• AI tools may be used to support parts of the hiring process, assisting the recruitment team but not replacing human judgment.