Account Manager

TL;DR

Account Manager: Managing client integrations and ongoing relationships with an accent on customer support process optimization and service quality. Focus on strategic planning, cross-functional collaboration, and client satisfaction enhancement.

What you will do

• Manage new client integrations and ongoing client relationships simultaneously.
• Maintain communication with support specialists and clients to ensure service standards.
• Ensure support processes comply with KPIs, SLAs, and QA standards.
• Assist clients in improving customer support experience through strategic planning and product analysis.
• Mediate and resolve client and consultant concerns proactively.
• Monitor service quality using internal and external QA platforms.

Requirements

• Fluent English (C1-C2) required.
• At least 1 year of experience in a similar role with team management.
• Familiarity with customer support platforms like Intercom, Zendesk, Freshdesk, Hubspot, Aircall.
• Understanding of KPIs and SLAs in customer support.
• Experience with time management tools such as Wrike, Monday, Asana, Jira.
• Excellent interpersonal and multitasking skills.

Culture & Benefits

• Fully remote work opportunity during business hours.
• Inclusive international environment with compensation in USD.
• Rewards for referrals and a culture built on trust without time-tracking.
• Focus on work-life balance and internal health policies.
• Supportive leadership and opportunities for professional growth.