Growth Account Manager (Food Tech)

TL;DR

Growth Account Manager (Food Tech): Owning the post-sales relationship for a portfolio of customers, ensuring they gain maximum, ongoing value from the platform with an accent on driving commercial growth, retention, and strategic account management. Focus on identifying upsell/cross-sell opportunities, transforming customer needs into value-driven solutions, and leading strategic customer projects.

Location: Mexico City, hybrid role (specific hybrid setup not detailed for Mexico City, but 3 days in office/2 days home is mentioned for Toronto office, implying an office presence)

Company

hirify.global is an API-first platform revolutionizing commerce by providing connected on and off-premise solutions for the food and retail industries.

What you will do

• Drive commercial growth and retention by owning contract renewals and identifying upsell/cross-sell opportunities.
• Build and strengthen long-term partnerships with accounts through strategic engagement and Quarterly Business Reviews (QBRs).
• Act as the main point of contact for customers, gathering requirements and advocating internally with Product, Legal, and Finance teams.
• Lead strategic customer projects, from identifying new locations to showcasing new platform features and resolving mid-level escalations.
• Manage and prioritize your book of business, making autonomous decisions on engagement cadence.

Requirements

• Fluency in English with strong written and verbal communication skills is essential.
• 3-5 years of experience in Account Management or a commercial-focused role with a proven track record in B2B SaaS & Food Tech.
• Expert relationship building and communication skills with high empathy.
• Strong commercial acumen and deep understanding of SaaS business models, subscriptions, and expansion paths.
• Good understanding of APIs/integrations and ability to leverage data for product usage and churn signals.
• Expertise in CRM tools (HubSpot or Salesforce) for pipeline tracking and revenue forecasting.
• Applicants must possess the legal right to work in Mexico.

Nice to have

• Proficiency in both English and Spanish languages.
• Demonstrable project management skills utilizing project tracker tools.

Culture & Benefits

• Dedicated learning budget for skill expansion.
• Opportunity to contribute to solving significant challenges in the global tech industry.
• Work on cutting-edge solutions with weekly releases and new features.
• Collaborate with a diverse, international team that values transparency.
• Be part of a rapidly scaling SaaS unicorn at the forefront of order management.
• Regionally tailored compensation and benefits packages.