Client Retention Account Manager

TL;DR

Client Retention Account Manager (Fintech): Manage and strengthen long-term client relationships by delivering proactive support, tailored guidance, and data-driven insights with an accent on client satisfaction and loyalty. Focus on building strong client engagement, reactivating inactive clients, and ensuring compliance with legal guidelines during US trading hours.

Location: Hybrid in London, United Kingdom, with working hours aligned to US trading hours (1pm–10pm UK time, Monday to Friday)

Company

Leading trading platform expanding globally, known for award-winning technology and seamless client experience.

What you will do

• Maintain professional and supportive client relationships to ensure satisfaction and retention.
• Build and nurture relationships with prospective and existing clients.
• Address client inquiries promptly and deliver top-tier service.
• Promote positive client experiences and gather feedback.
• Develop strategies to re-engage inactive clients and collaborate across departments.
• Plan and conduct client meetings and exclusive events.

Requirements

• English: Excellent oral and written communication skills required
• Location: Must be able to work UK hours (1pm–10pm UK time)
• Strong understanding of financial markets and trading concepts (margin, leverage, order types).
• Experience in FX/CFD trading, brokerage, or client retention roles is highly advantageous.
• Ability to work towards KPIs related to retention, reactivation, and engagement.
• Strong problem-solving and conflict resolution skills.

Culture & Benefits

• Competitive salary with annual performance bonus.
• Work-life harmony with hybrid work format and generous time off.
• Comprehensive health and pension benefits.
• Employee referral program and volunteer days.
• Opportunity for workation with 30 extra remote work days annually (some restrictions apply).