Technical Customer Success Manager (Logistics)

TL;DR

Technical Customer Success Manager (Logistics): Owning and growing strategic enterprise accounts by designing, deploying, and optimizing solutions on hirify.global’s platform with an accent on adoption, performance, and ongoing outcomes. Focus on driving measurable outcomes across KPIs like delivery performance and defect reduction, and troubleshooting integration challenges.

Location: Remote from the United Kingdom

Company

hirify.global is an early-stage, well-funded startup building the logistics infrastructure for the internet, specializing in last-mile orchestration and serving large retailers.

What you will do

• Own enterprise customer accounts end-to-end, accountable for adoption, performance, and growth.
• Partner with customer product and engineering teams to design, deploy, and scale solutions on hirify.global’s platform.
• Become a true hirify.global platform expert to advise customers and guide integrations.
• Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency.
• Lead account growth and retention by ensuring customers realize ongoing value and surfacing new expansion opportunities.
• Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and internal teams.

Requirements

• 5+ years in a customer-facing, technical role such as Technical CSM, Technical Account Manager, or Solutions Engineer.
• Proven success owning enterprise customer relationships and driving adoption, performance, and growth.
• Strong technical fluency, comfortable with APIs, integrations, debugging workflows, and collaborating with engineering.
• Experience advising customer product/engineering leaders and translating technical concepts into business outcomes.
• Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems.
• Excellent communication and executive-presence skills.

Nice to have

• Experience in last-mile logistics, supply chain, or complex B2B SaaS systems.
• Experience in high-growth startups or enterprise retail environments.
• Familiarity with tooling such as Jira, API docs, or observability platforms.
• Background in consultative roles involving both technical depth and commercial accountability.

Culture & Benefits

• Early-stage, well-funded startup with direct impact on the company and career growth.
• Quarterly broader team on-sites to bond with teammates.
• Competitive compensation and opportunity for equity.
• Flexible paid time off.
• Health, dental, and vision insurance.