TL;DR

Customer Success Manager (E-commerce): Enabling customers to maximize the use of a shipping platform and service with an accent on retention and expansion within a customer portfolio. Focus on translating customer needs into action plans, uncovering growth opportunities, and serving as a strategic partner for logistic and technical challenges.

Location: Hybrid (Eindhoven, Netherlands). Must be eligible to work in the Netherlands (EU)

Company

%hirify_global% is Europe’s leading shipping platform for e-commerce, helping businesses scale operations and deliver great shipping experiences.

What you will do

Manage customer portfolio health, retention, and expansion.
Consult customers to understand needs and translate them into action plans.
Identify growth opportunities and value gaps with customers.
Connect customer business objectives with %hirify_global%’s features adoption.
Act as a strategic partner for logistic and technical challenges.
Collaborate with %hirify_global% teams to meet success criteria.
Build strong relationships through proactive health checks and communication.

Requirements

Bachelor's degree.
About 5 years of experience in supply chain/logistics or e-commerce.
Excellent customer relationship, management, negotiation, and communication skills.
Commercially driven with a track record in sales or growing a book of business.
Experience collaborating cross-departmentally.
Fluent English and Dutch.
Eligible to work in the Netherlands (EU).

Culture & Benefits

Flexible hybrid working model with a €500 home office budget.
Competitive base salary and additional team performance bonus.
4-week sabbatical after 3 years of employment.
€2000 annual study budget.
On-site gym and weekly bootcamp sessions.
Pension scheme and health insurance discount.
Access to various discount programs.