Customer Engagement & Adoption Specialist (AI)

TL;DR

Customer Engagement & Adoption Specialist (AI): Delivering clear, practical onboarding and support for a cutting-edge AI product portfolio with an accent on driving customer engagement and increasing product stickiness. Focus on guiding customers to achieve measurable business outcomes with AI capabilities and collecting feedback for product enhancement.

Location: Remote (Mexico Only)

Company

hirify.global is a market leader in Sales Performance Management (SPM), providing cutting-edge SaaS solutions that empower revenue leaders globally to redefine revenue success.

What you will do

• Deliver clear, practical AI onboarding sessions and provide post-onboarding support to customers.
• Maintain a solid working understanding of AI products, features, limitations, and use cases.
• Create straightforward user-facing educational materials such as guides, tutorials, and examples for AI features.
• Monitor usage indicators, offer support for low engagement, and help troubleshoot routine usage issues.
• Capture recurring questions, issues, and enhancement requests from customers and share them with the Product team.
• Build positive working relationships with customer contacts and assist internal teams with new feature explanations.

Requirements

• 4+ years of experience in customer-facing roles such as Customer Success, Product Support, or Training.
• 2+ years working with SaaS products in onboarding, enablement, or user adoption functions.
• 1+ year working directly with AI-enabled tools or software platforms.
• Bachelor’s degree in Business, Communications, Education, Finance, Information Systems, or equivalent practical experience.
• Ability to explain product features and workflows in clear, simple terms and run training sessions.
• Capable of monitoring usage indicators, documenting customer interactions, and escalating issues when needed.

Nice to have

• Familiarity with AI concepts such as prompts or model behavior at a practical user level.
• Experience with SaaS analytics tools for tracking usage and adoption.
• Exposure to instructional design or user-education best practices.

Culture & Benefits

• Innovate with purpose by building impactful solutions for customers worldwide.
• Join a diverse, collaborative, and innovative team committed to excellence.
• Shape the future by leading in redefining revenue optimization.
• Unlock your potential in a supportive environment dedicated to growth.