Senior Manager, Support And Services Tools (Service Cloud & Certinia)

Формат работы

onsite

Тип работы

fulltime

Грейд

senior/lead

Английский

Страна

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Senior Manager, Support And Services Tools (Service Cloud & Certinia): Developing and executing the business applications systems roadmap for Global Professional Services and Customer Support functions, leading a cross-functional team. Focus on strategic alignment, technical thought leadership, and ensuring efficient, scalable use of Salesforce Service Cloud and Certinia PSA, including critical integrations with financial systems.

Location: Austin, Texas, United States

Company

hirify.global is looking for a Senior Manager for its GTM Tech, Data & Process team, responsible for internal business applications for Global Professional Services and Customer Support functions.

What you will do

Define and execute the long-term technical strategy for Global Professional Services, Customer Success, and Customer Support applications.
Lead business process analysis, development, and optimization for efficient workflows and continuous improvement.
Serve as the primary technical architect, overseeing high-level solution design for Salesforce Sales & Service Cloud and Certinia PSA.
Manage complex enterprise integrations with financial back-office systems, including Zuora, Concur, Coupa, and NetSuite.
Build, manage, and scale a high-performing, cross-functional team of Business Analysts, Developers, and Quality Engineers.

Requirements

12+ years of experience leading cross-functional application delivery teams, specifically managing Business Analysts and Developers, with a strong focus on GTM and Financial systems.
Deep understanding of Salesforce Sales & Service Cloud and Certinia (PSA) capabilities and architecture.
Experience managing enterprise integrations with financial back-office systems such as Zuora, Concur, Coupa, and NetSuite.
Proven track record implementing advanced functionalities and leveraging platform capabilities to solve business problems.
Strong history of building and developing high-performing teams, including managing performance improvement plans and compensation reviews.
Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

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